Policies

Scheduling and Appointments

At Mainstay Veterinary Practice Resort, we understand the importance of providing your pet with the best possible care. That is why we are proud to offer our unique online scheduling process, utilize this link (insert Gingr portal) to book your pet(s) reservation.

Appointments are required for all activities, including daycare, boarding, grooming and training services. This ensures that we can provide the best and safest care for your companion, and that all group activities adhere to established human-to-canine ratios. We look forward to seeing you and your pup soon!

Scheduling Policies:

MVPR services are exclusively offered to Mainstay Veterinary Practice clientele with current wellness examinations.
All appointments are reserved on a first-come first-served basis.
Clientele can/should book all reservations through the pet management system portal located on our website.
Daycare Plus reservations must be approved by the facility at minimum by 7am the day prior to the requested day. The calendar will be open for booking one month in advance.
Boarding reservations must be approved by the facility at minimum by 7am the day prior to the requested day. The calendar will be open for booking three months in advance.
Individual training session reservations can be booked a month in advance.
Group training reservations can be booked upon posting of the class within our pet management system. These will be advertised through email campaigns and reflected on our social media platforms.
If it has been more than 12 months since any canine guests last daycare, participation in a scheduled daycare session will be required prior to any boarding reservations that include group play requests.

Appointment Confirmations

Mainstay Veterinary Practice Resort requires all appointment requests to be approved by our office. All requests can be made online through your personal account, email or phone, and will be responded to within 24 business hours. Once a request has been approved, clients will receive a confirmation response email from our office.

It is important to note that clients will not receive any further communication from our office regarding their appointment, and should abide by the cancellation policy outlined below if any changes need to be made. Failure to do so may result in a charge being incurred.

Cancelation Policy

Mainstay Veterinary Practice Resort is dedicated to providing our guests with the best possible experience during their stay. Please see the requirements for each service outlined below, in the event that a customer needs to cancel their reservation,

We understand that extenuating circumstances may arise, and we are willing to work with our guests on a case-by-case basis. If you need to cancel your reservation due to an emergency or other extenuating circumstances, please contact us immediately so that we can discuss your options.

Thank you for considering MVP Resort for your stay. We look forward to providing you with a unique and memorable experience.

Daycare Plus

The office must be given notice by 7am the day prior to daycare reservations in order to avoid the full visit amount fee.

Late notice cancellations will result in one full day being charged or deducted fromdaycare packages.

Boarding

The office must receive 72 business hours’ notice prior to the start of any guests stay in order to receive a full refund.

Cancellations made within 72 hours of the start of the stay will not be eligible for a refund of the full boarding stay deposit.

Holiday Deposits & Holiday Boarding Cancellation Policy:

The office must receive notice at least seven (7) business days prior to the start of any guests’ stay booked over holidays in which the resort is closed, in order to receive a full refund.

Holiday reservations canceled within seven (7) business days of the reservation start date will result in a $150 fee.
Holiday reservations canceled within 48 business hours of the reservation start date will forfeit any deposit collected.

Training Services

The office must receive 72 business hours’ notice prior to the start of any private or group training session to receive a full refund.

Daycare and training session cancellations must follow the instructions outlined above.

Facility Policies

Parking

Mainstay Veterinary Practice Resort clientele are free to park in any of the spots marked “Drop-off” or “Pick-up” at the rear of our building. Make sure to follow the pavement markings to locate the resort entrance. Please exercise caution upon entering our parking lot as several employees and furry companions utilize this space.

Holidays

Daycare closures, hours of operation, and training class schedules will be impacted on, or around, any of the holidays listed below:

New Year’s Day
Easter
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day

Please be advised that all daycare plus, boarding pick up and drop off reservations will be automatically rejected through the pet management software for holidays when our office is closed.

Holiday Fees

Boarding reservations will incur an added holiday rate per night for any of the days listed above. See our pricing guide for specific pricing inquiries.

Facility Accessibility

At Mainstay Veterinary Practice Resort building access is an important aspect of our policies. We take the security and safety of our staff, clients, and guests very seriously. In order to ensure a secure environment, we have implemented several measures to control entry and exit from our building.

All visitors will only gain access to our facility during operating hours by checking in with the concierge team, located in the lobby of the main entrance. Additionally, our building is equipped with a security system that requires a key card for entry after regular business hours.

Furthermore, we have established strict protocols for granting access to certain areas of the building.

For example, all rooms outside of the lobby are only accessible to authorized personnel who have undergone specialized training and have been granted clearance by management.

We understand that these measures may seem strict, but they are in place for the safety and well-being of everyone who enters our facility. Facility tours can be scheduled with the concierge team by email (resort@mainstayvet.com) or phone 703-250-4588.

Age and Health Requirements

At Mainstay Vet Practice Resort, we welcome all furry friends to our facility. However, we do have certain age and health requirements in place for the safety and well-being of all our guests. See the details listed below for reference.

Age

MVPR guests must be at least six months old for any group activities.
MVPR guests eight years and above must have an examination of health at maximum one month prior to boarding

Gender

MVPR daycare guests six months and over must be neutered/spayed

Health

⚠ Any guests that have been ill with a communicable ailment in the last 30 days will require veterinarian certification of health to return for any services ⚠

MVPR guests entering the facility must be in good health and free from any condition that could potentially jeopardize the health of other guests.

Clientele will be financially responsible for any fleas or tick treatment provided to guests which require these services during their stay.
If a guest start exhibiting any signs of illness, such as coughing, sneezing, lethargy, or loss of appetite, we will isolate the affected guest to prevent possible further spread of illness.
Owners will be promptly notified and will be requested to pick up their guest immediately.

MVPR boarding guests diagnosed with diabetes, dilated cardiomyopathy, heart disease or seizures must have an examination of health at maximum two weeks prior to boarding.

All MVPR guests must have bi-annual negative stool sample testing results.

All MVPR feline guests must have a negative feline leukemia/FIV testing result.

Vaccinations

All MVPR canine guests Rabies, Distemper (DHPP), Influenza H3N8/H3N2, Bordetella and Leptospirosis vaccination series must be current throughout the duration of their stay.

All MVPR feline guests Rabies and Distemper vaccination series must be current throughout the duration of their stay.

Preventatives

All MVPR canine guests must be current on heartworm preventative.
All MVPR guests must be current on flea/tick preventative.
It is advised that all MVP Resort canine guests are current on heartworm preventative. Proof is not required.
It is advised that all MVP Resort canine and feline guests are current on flea/tick preventative. Proof is not required.
Pet owners will be financially responsible for any flea or tick treatment provided to guests which require these services during their stay.

Emergency Medical Services: (FAQ)

In the event of illness or injury we reserve the right to provide immediate medical care for your pet through the veterinarians on site at Mainstay Veterinary Practice.

Any guests requiring extensive medical care will be transported to VCA Southpaws located at 8500 Arlington Boulevard Fairfax, Virginia (703-752-9100)
MVPR is not responsible for any medical bills accrued in the event of illness.

Belongings, Food, and Dress Code

Belongings

At MVPR, we understand that your furry friends are a part of your family, and we want them to feel at home during their stay with us. Therefore, we provide everything your companion will need
throughout their stay, including bedding, blankets, bowls and toys.

You don’t have to worry about bringing any of these items with you. All precautions have been taken to ensure the safety and security of our guests. We want you to have peace of mind while your pet is in our care, so please leave all personal items at home.

Review the information below to confirm exactly what essentials should accompany your beloved companion throughout their stay with MVPR.

Dress Code

All MVPR canine guests must arrive on leash and collar for their safety. Collars should be neither too tight nor too loose.

Disposable identification collars will be placed on every resort guest upon arrival and personal collars will be removed.

Collars are not required for MVPR feline guests. Collars should be neither too tight nor too loose.

Disposable identification collars will be placed on every resort guest upon arrival and personal collars will be removed.

Food

All MVPR guests are required to bring their personal diet from home to avoid any gastro-intestinal upset throughout their stay.

Resort guests are required to bring pre-measured meals in bags to cover the duration of their stay with our facility to ensure meal consumption accuracy.
- Large bins and full dog food bags will not be accepted!
Rawhide chews are not accepted or presented to guests due to potential choking hazards.

Medications

All MVPR guests that require medication administration must provide any medications in their originally dispensed bottles with current dosage instructions displayed.

Baggies, medication organizers, etc will not be accepted!

Bedding & Miscellaneous Items

Guest bedding, blankets, toys, and miscellaneous non-medically necessary items aren’t accepted as our establishment offers every guests a range of items to meet every requirement needed.

The resort strives to meet every guest (s) needs to keep pet parents’ personal items safe at home.

Boarding Housing Requirements

At Mainstay Vet Practice, we take the health and happiness of our guests seriously. Our boarding housing requirements are just one way that we ensure the safety and well-being of all of our furry friends. We look forward to welcoming your pet and providing them with the exceptional care they deserve.

Feline Condos

Reserved solely for feline guests, ONE feline guest per condo.

Canine Condos

Reserved solely for canine guests.

Junior (Small):

Weight maximum 10lbs
Multi-canine families eligible for combined housing total weight cannot exceed the maximum outlined above.

Premier (Medium):

Weight maximum 15lbs
Multi canine families eligible for combined housing total weight cannot exceed the maximum outlined above.

Deluxe (Large):

Weight maximum 30lbs
Multi-canine families eligible for combined housing total weight cannot exceed the maximum outlined above.

Upscale Runs:

Reserved solely for canine guests.
Weight maximum 100lbs.
Multi-canine families eligible for combined housing total weight cannot exceed more than three occupants or 100lbs.

Premium Suites:

Reserved solely for canine guests
No individual canine weight maximum
Multi-canine families eligible for combined housing cannot exceed more than three occupants or 160 lbs.
- Added canine guests must reserve an additional condo, upscale run, or suite.

Behavioral Requirements

Our behavioral requirements are designed to promote positive interactions between animals and their owners, as well as our staff. In addition, we ask that all pets be well-behaved and non-aggressive towards other animals and people.

If a pet exhibits aggressive or disruptive behavior, we reserve the right to ask them to leave the premises. However, we understand that some pets may be nervous or anxious in new environments, and we will work with owners to help their pets feel more comfortable during their visit.

All MVPR Guests Must:

Not display aggressive resource-guarding behaviors around food, water bowls or housing.
Receive confirmation from clientele that their companion(s) have not harmed or shown any aggressive or threatening behavior towards any person.

All MVPR Daycare Group Activity Guests Must:

Not display aggressive resource-guarding behaviors around food, water bowls or housing.
Receive confirmation from clientele that their companion(s) have not harmed or shown any aggressive or threatening behavior towards any person.
Complete the consultation and training evaluation confirming eligibility for group interaction activities

Guest Dismissal Policy:

If any guest becomes dangerous to staff or other residents during group interactions MVPR reserves the right to dismiss him/her from group activities. Our goal is to help owners and their companions achieve the training goals established through relationship building fundamentals and communication enhancement. In short, the MVPR team will do everything we can to work with you before this course of action is taken, and offer resources for further help and training specific to your dog’s needs.

Rest Time:

A mandatory rest time for canine guests is a regular part of their visits at MVPR, specifically for guests partaking in group activities. We do not limit the amount of rest time a dog can take, and we will never force activity participation if they would prefer to rest.

Why:

In addition to balancing exercise with rest, taking breaks also allows dogs to balance social time with a bit of valuable “me time.”
Breaks often help the dog to decompress, refresh, and get into a more relaxed state.
Overstimulation can lead to stress and unhealthy behaviors.

How:

Training specialists pay attention to personality, body language, and behavior to ensure guests are healthy, happy, and comfortable in the playgroup. Any guests displaying signs of feeling over-stimulated or stressed, will be allowed to take a rest break
Daycare rest-time is scheduled daily for guests to promote the previously mentioned points.

Pet Abandonment

If MVPR guests) is/are not picked up within fourteen (14) days after initially scheduled for departure, it is considered to be abandoned. Written notice shall be mailed at which time the owner/agent will have fourteen (14) days to claim the animal. If not claimed within 14 days following written notice, said animal will be considered abandoned and will be offered for adoption, or turned over to a public Animal Control Agency or Shelter.

It is important to leave an emergency contact number other than someone that usually travels with you. This ensures that we have someone to contact regarding your dog’s stay in the event we are unable to reach you. If you abandon your dog, you will still be responsible for the full boarding stay and any expenses incurred, including but not limited to any applicable attorney’s fees or court costs.

Financial Responsibility

MVPR shall have, and is hereby granted, a lien on the animal for any and all unpaid charges and the owner/agent shall remain liable for complete boarding fees as well as other charges incurred in the care, maintenance, and relocation of said animal.

Approved Payment Methods & Payment Expectation

We require payment upon services rendered. Our accepted payment methods are Apple Pay, Discover, Mastercard, and Visa. Our office does not accept any other forms of payment.

When reserving a package or making a deposit, payment can be easily made through our pet management software.

Please note that payment for reservations and packages must be made in full at the time of payment.

Packages or store credits purchased for Mainstay Resort daycare, boarding and training services can be used within 12 months of purchase, after which they will expire.

If you have any questions regarding our payment policy, please feel free to contact us.

Deposits

Mainstay Veterinary Practice Resort requires payment in full for all bathing, boarding, consultation, daycare plus, grooming and training services upon reservation request. Please refer to our virtual pricing guide for any financial inquiries.