• Appointments are required and booked on a first-come basis
• All reservations need approval. Clients will receive a confirmation email upon approval
• Reservations open 6 months in advance
• Clients can board their companions for a maximum of 3 weeks per reservation

• Notice must be given by 72 business hours prior to the stay with the exception of stays over holidays, which require 7 business days’ notice
• Late cancellations or no shows will forfeit their deposit

• Deposit of 25% required at scheduling and the remaining balance will be paid at pick-up.
• Additional fees may apply for medication administration, special care needs, or late pickups

We request that you leave all bedding, blankets, toys, and non-medically necessary items safe at home. This ensures that your pet’s favorite belongings are ready for them when they return home from their staycation. The resort will provide all boarding pets with Kuranda beds.

Boarding Pick-Up Times

• Mon–Fri: 8 a.m.– 6 p.m.
• Sat:  8 a.m. – 12 p.m.
• Sun: 3 p.m. – 5p.m.

Boarding Drop Off Times

• Mon–Fri: 8 a.m.–6 p.m.
• Sat:  8 a.m.–12 p.m.
• Sun: 3 p.m.–5 p.m.

To ensure your pet's medications are administered safely and accurately, please follow these guidelines:

• All medications must be provided in their original bottles or packaging with the original labels attached.
• Prescription medications must include the pharmacy prescription label.
• Over-the-counter medications or supplements must be clearly labeled by the owner with the pet's name, medication name, dosage, and administration instructions.
• Do not pre-mix or pre-package prescription medications in food, treats, or meal bags. All medications must be provided separately so our team can properly administer, track, and verify each dose. Medication administration fees apply to any medication that requires our team to verify it was given and consumed.

To help ensure your pet receives the correct meals, please follow these feeding guidelines:

• Please pre-portion your pet's food into individual meal bags or containers before arrival to help prevent feeding errors.
• We do not accommodate mid-day meals.
• We do not accept raw food diets, including (but not limited to) raw meat, fish, eggs, bones, or other uncooked animal products.

Additional Fees

• Food Bagging Fee — $35 per pet: If meals are not pre-portioned, our team will package your pet's food for a one-time fee of $35 per guest.

Boarding reservations will incur an added holiday rate per night for any of the days listed below:

• New Year’s Day
• Easter
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

Holiday Fees ($150)

A holiday surcharge will be applied to any pet boarding reservation that includes any part of the 14-day holiday window, which is defined as the seven (7) days immediately before and the seven (7)  days immediately after a recognized holiday.