Resort FAQs

Yes, of course! All appointments are reserved on a first-come first-served basis, and become available up to one month in advance. Reservations must be approved by the facility at minimum by 8am the day prior to the requested day.

Visit Our Policies page for more information.

You can always email us or call us!

If you want to reserve yourself, all clientele can make reservations through the pet management system portal (Gingr) located on our website. You may need to enter a Facility Invitation Code at some point, which is 537374. Read more about our appointment and scheduling policies here.

Download “Gingr for Pet Parents” on your app store and use our code 537374 to link your account with our facility. If you have any issues, please reach out to us and we are more than happy to help guide you through!

Download Gingr on Android Download Gingr on Apple

Gingr’s software has unique logins for each and every facility they service, this means that our system is completely separate from your current online account. You should be able to sign up with our facility with the same credentials with no issues, we can resend the link for you and if you’re still having trouble, please give us a call back and we will go through the motions together.

Regular Hours

Our regular hours of operation are Monday through Friday from 8:00 am to 6:00 pm, Saturday 8:00 am to 4:00 pm, and Sunday 3:00 pm to 5:00 pm. During these hours, we offer a full range of services, including consultations, daycare plus and canine training.

Holiday Hours

Daycare closures, hours of operation, and training class schedules will be impacted on, or around, any of the holidays listed below:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

Please be advised that all daycare plus, boarding pick up and drop off reservations will be automatically rejected through the pet management software for holidays when our office is closed.

Learn more in our Facility Policies.

Approved Payment Methods & Payment Expectation:

We require payment upon services rendered. Our accepted payment methods are Apple Pay, Discover, Mastercard, and Visa. Our office does not accept any other forms of payment. When reserving a package or making a deposit, payment can be easily made through our pet management software.

Please note that payment for reservations and packages must be made in full at the time of payment.

Packages or store credits purchased for Mainstay Resort daycare, boarding and training services can be used within 12 months of purchase, after which they will expire.

If you have any questions regarding our payment policy, please feel free to contact us.

Deposits:

Mainstay Veterinary Practice Resort requires payment in full for all bathing, boarding, consultation, daycare plus, grooming and training services upon reservation request, Please refer to our virtual pricing guide for any financial inquiries.

Read more about our Payment Policies.

At Mainstay, it’s important that we understand the mechanics of your canine companions’ physical, emotional, and educational needs. That’s why we’ve taken the extra step of scheduling a consultation with our Dog Training Specialist Lead as the first step in booking any boarding, daycare, grooming, or training services. This will help us gauge exactly what your pet(s) need(s), understand your overall caregiving and training goals, and establish an awesome caregiving program tailored to your pup(s)’ needs.

We believe that the best way to ensure your pet(s)’ happiness and well-being while they are staying with us is to have a clear understanding of their individual needs and preferences. By scheduling a consultation with our Dog Training Specialist Lead, we will be able to ask you a series of questions about your pet(s)’ behavior, temperament, and training history. We will also observe your pet(s) interacting with you and other people and animals. This information will help us to develop a personalized caregiving program that is tailored to your pup(s)’ specific needs.

We are committed to providing the best possible care for all of our canine guests, and we believe that this consultation is an essential step in ensuring that your pet(s) have a safe, happy, and enjoyable stay with us.

Mainstay Resort’s consultation consists of two parts:

Part 1: A 30-minute meeting with the Dog Training Specialist to discuss your canine companion’s social, behavioral, and medical background.

Part 2: A 30-minute temperament evaluation conducted by the Dog Training Specialist that covers the following topics:

• Human introductions
• Body handling
• Frustration tolerance
• Stress, sensitivity and recovery
• Environmental sensitivity
• Resource guarding
• Overall socialization

If you are interested in our canine group activity experience, our team of dog training apprentices will oversee an introduction of your dog to the daycare plus experience. Any dogs eligible for group play will have the opportunity to stay from the beginning of the consultation for a 3-hour period without being charged an additional daycare fee.

Here is a breakdown of the consultation process:

• 0-30 minutes: Meet with the Dog Training Specialist to discuss your canine companion’s social, behavioral, and medical background.
• 30-60 minutes: The Dog Training Specialist conducts a temperament evaluation.
• 60-90 minutes: If you are interested in the canine group activity experience, your dog will be introduced to the daycare plus experience.
• 90-120 minutes: Your dog will stay at the resort for a 3-hour period without being charged an additional daycare fee.

Mainstay Resort is dedicated to providing the highest quality of care to each of our guests, which begins with our carefully selected team of compassionate Training Apprentices. Before hands-on training can even begin, the Training Apprentices go through a rigorous course of virtual training covering the fundamentals of topics such as canine behavior, body language, and handling. Once virtual training is complete, the Apprentices are then under the supervision of our experienced Dog Training Specialist to ensure that they are not only comfortable with the duties of being a Dog Training Apprentice, but also fully equipped with the tools and knowledge for success every day.