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Policies

Appointments

You can always call or email us, but we are proud to offer online scheduling.

Appointments are required for the following activities:

    • Daycare
    • Boarding
    • Grooming
    • Training
    • We Wash

Walk-ins are permitted for the self-service dog wash.

All appointment request require approval. Once a request has been approved, clients will receive a confirmation response email from our office.

It is important to note that clients will not receive any further communication from our office regarding their appointment, and should abide by the cancellation policy outlined below if any changes need to be made.

Failure to do so may result in a charge being incurred.

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Payment Policies

    • Payment required upon services rendered
    • Daycare packages are paid for at time of purchase
    • Accepted payment methods: Apple Pay, Discover, Mastercard, Visa and American Express
    • Deposits are required for boarding, grooming and training services

Dress Code

    • All MVPR canine guests must arrive on leash and collar for their safety
    • Collars should be neither too tight nor too loose
    • Disposable identification collars will be placed on every resort guest upon arrival and personal collars will be removed
    • Collars are not required for MVPR feline guests.

General Health Requirements

    • Pets entering the facility must be in good health and free from any condition that could potentially jeopardize the health of other guests.
    • Pets displaying respiratory symptoms such as: nasal discharge, eye discharging and coughing will not be allowed to enter the facility.
    • Guests starting to exhibit signs of illness will be isolated to prevent possible further spread of illness. Owners will be informed immediately.
    • Guests must be current on flea/tick preventative.
    • Guests with visible fleas or ticks will require treatment by our veterinary team at the owner’s expense
    • Guests diagnosed with diseases including, but not limited to: diabetes, dilated cardiomyopathy, heart disease or seizures may be requested to have an examination by a veterinarian within 30 days of the boarding date.
    • MVP Resort does not currently board diabetic animals

Canine Age and Health Requirements

Age and Sex Requirements

    • Dogs must be > 6 months old for daycare and boarding
    • Dogs > 12 years must have an examination of health at maximum one month prior to boarding
    • Dogs must be spayed/neutered for daycare
    • Guests diagnosed with diseases including, but not limited to: diabetes, dilated cardiomyopathy, heart disease or seizures may be requested to have an examination by a veterinarian within 30 days of the boarding date. 

Vaccine and Diagnostic Requirements

    • Bi-Annual Negative Fecal Test (every 6 months)
    • Rabies Vaccine
    • Distemper Vaccine*
    • Leptospirosis Vaccine*
    • Bordetella Vaccine
    • Influenza H3N8/H3N2* (note: this vaccine covers the two strains)
    • Puppies < 6 months old can be booked for grooming services upon completion of two distemper vaccines
    • All vaccines must be completed by 6 months to continue grooming services

*These vaccines are a series meaning more than one shot is required to achieve immunity. The entire series must be completed prior to attending the Resort.

Feline Age and Health Requirements

Disease Requirements

    • Guests diagnosed with diseases including, but not limited to: diabetes, dilated cardiomyopathy, heart disease or seizures may be requested to have an examination by a veterinarian within 30 days of the boarding date. 

Vaccine and Diagnostic Requirements

    • Bi-Annual Negative Fecal Test (every 6 months)
    • 1 FeLV/FIV negative test at any point in cat’s life
    • Rabies Vaccine
    • Distemper Vaccine*

*These vaccines are a series meaning more than one shot is required to achieve immunity. The entire series must be completed prior to attending the Resort.

Medical Treatment

In the event of illness or injury, we reserve the right to provide immediate medical care for your pet through the veterinarians on site at Mainstay Veterinary Practice. Any guests requiring extensive medical care will be transported to VCA Southpaws located at 8500 Arlington Boulevard Fairfax, Virginia (703) 752-9100. MVPR is not responsible for any medical bills accrued in the event of illness.

Behavioral Requirements

Our behavioral requirements are designed to promote positive interactions between animals and their owners, as well as our staff. In addition, we ask that all pets be well-behaved and non-aggressive towards other animals and people.

If a pet exhibits aggressive or disruptive behavior, we reserve the right to ask them to leave the premises. However, we understand that some pets may be nervous or anxious in new environments, and we will work with owners to help their pets feel more comfortable during their visit.

All MVPR Guests Must:
    • Not display aggressive resource-guarding behaviors around food, water bowls or housing.
    • Receive confirmation from clientele that their companion(s) have not harmed or shown any aggressive or threatening behavior towards any person.
All MVPR Daycare Group Activity Guests Must:
    • Not display aggressive resource-guarding behaviors around food, water bowls or housing.
    • Receive confirmation from clientele that their companion(s) have not harmed or shown any aggressive or threatening behavior towards any person.
    • Complete the consultation and training evaluation confirming eligibility for group interaction activities

Guest Dismissal Policy:

If any guest becomes dangerous to staff or other residents during group interactions MVPR reserves the right to dismiss him/her from group activities. Our goal is to help owners and their companions achieve the training goals established through relationship building fundamentals and communication enhancement. In short, the MVPR team will do everything we can to work with you before this course of action is taken, and offer resources for further help and training specific to your dog’s needs.

Rest Time:

A mandatory rest time for canine guests is a regular part of their visits at MVPR, specifically for guests partaking in group activities. We do not limit the amount of rest time a dog can take, and we will never force activity participation if they would prefer to rest.

Why:
    • In addition to balancing exercise with rest, taking breaks also allows dogs to balance social time with a bit of valuable “me time.”
    • Breaks often help the dog to decompress, refresh, and get into a more relaxed state.
    • Overstimulation can lead to stress and unhealthy behaviors.
How:
    • Training specialists pay attention to personality, body language, and behavior to ensure guests are healthy, happy, and comfortable in the playgroup. Any guests displaying signs of feeling over-stimulated or stressed, will be allowed to take a rest break
    • Daycare rest-time is scheduled daily for guests to promote the previously mentioned points.

Pet Abandonment

If MVPR guests) is/are not picked up within fourteen (14) days after initially scheduled for departure, it is considered to be abandoned. Written notice shall be mailed at which time the owner/agent will have fourteen (14) days to claim the animal. If not claimed within 14 days following written notice, said animal will be considered abandoned and will be offered for adoption, or turned over to a public Animal Control Agency or Shelter.

It is important to leave an emergency contact number other than someone that usually travels with you. This ensures that we have someone to contact regarding your dog’s stay in the event we are unable to reach you. If you abandon your dog, you will still be responsible for the full boarding stay and any expenses incurred, including but not limited to any applicable attorney’s fees or court costs.

Financial Responsibility

MVPR shall have, and is hereby granted, a lien on the animal for any and all unpaid charges and the owner/agent shall remain liable for complete boarding fees as well as other charges incurred in the care, maintenance, and relocation of said animal.

Facility Tours

Facility tours can be scheduled with the concierge team by email (resort@mainstayvet.com) or phone: (703) 250-4588.

Facility Access

At Mainstay Veterinary Practice Resort building access is an important aspect of our policies. We take the security and safety of our staff, clients, and guests very seriously. In order to ensure a secure environment, we have implemented several measures to control entry and exit from our building.

All visitors will only gain access to our facility during operating hours by checking in with the concierge team, located in the lobby of the main entrance. Additionally, our building is equipped with a security system that requires a key card for entry after regular business hours.

Furthermore, we have established strict protocols for granting access to certain areas of the building.

For example, all rooms outside of the lobby are only accessible to authorized personnel who have undergone specialized training and have been granted clearance by management.

Staffing Hours

We have continual staff on site daily from 8:00 am to 8:00 pm all days of the week.

We do not guarantee staff on site:
Monday – Sunday: 8:00 pm to 6:00 am

Holiday Policies

Daycare closures, hours of operation, and training class schedules will be impacted on, or around, any of the holidays listed below:

    • New Year’s Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Columbus Day
    • Veterans Day
    • Thanksgiving Day
    • Christmas Day

Please be advised that all daycare plus, boarding pick up and drop off reservations will be automatically rejected through the pet management software for holidays when our office is closed.