Policies

• All appointment requests require approval.
• Once approved, you’ll receive a confirmation email.
• Appointments are required for:
  • Daycare
  • Boarding
  • Training
  • We Wash
• Walk-ins are welcome for the self-service dog wash only.

Training, Classes, and Baths

• Up to 10 min late: No problem, you’ll still be seen.
• 10–20 min late: We’ll do our best.
• 20+ min late:
  • Private Training: Subject to trainer availability.
  • Group Classes: You may join, but you miss what you miss.
  • Baths: May need rescheduling.

• Payment is due at the time services are rendered.
• Daycare packages must be paid at purchase.
• Accepted payments: Apple Pay, Discover, Mastercard, Visa, American Express.
• Deposits required for boarding and training.

• All dogs must arrive with leash and collar.
• Collars must fit properly (not too tight/loose).
• Disposable ID collars will be used during the stay; personal collars removed.
• Cats are not required to wear collars.

• In case of illness or injury, pets will be treated by our on-site veterinarians.
• Extensive care will be referred to VCA Southpaws.

• Owners are responsible for all medical costs.

• All pets must be non-aggressive toward people and animals.
• Owners must disclose any history of aggression or threatening behavior.
• Dogs must complete a behavioral consultation.
• Pets may not exhibit resource guarding around food, water, or housing.
• Guest dismissal: Any pet posing a danger may be dismissed from group activities.

• Tours available by phone (703) 250-4588 or email resort@mainstayvet.com.

• Monday – Friday: 8:00am – 6:00pm
• Saturday: 8:00am – 12:00pm
• Sunday: 3:00pm – 5:00pm

Boarding reservations will incur an added holiday rate per night for any of the days listed below:

• New Year’s Day
• Easter
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

Holiday Fees

A holiday surcharge will be applied to any pet boarding reservation that includes any part of the 14-day holiday window, which is defined as the seven days immediately before and the seven days immediately after a major holiday.

• Photos and/or videos of your pet may be taken during their stay at MVP Resort.
• Images may be used for promotional purposes on our website and social media platforms.
• If you prefer your pet not be featured, please notify us in writing.