Resort FAQs

Yes, of course! All appointments are reserved on a first-come first-served basis, and become available up to one month in advance. Reservations must be approved by the facility at minimum by 8am the day prior to the requested day.

Visit Our Policies page for more information.

You can always email us or call us!

If you want to reserve yourself, all clientele can make reservations through the pet management system portal (Gingr) located on our website. You may need to enter a Facility Invitation Code at some point, which is 537374. Read more about our appointment and scheduling policies here.

Download “Gingr for Pet Parents” on your app store and use our code 537374 to link your account with our facility. If you have any issues, please reach out to us and we are more than happy to help guide you through!

Download Gingr on Android Download Gingr on Apple

Gingr’s software has unique logins for each and every facility they service, this means that our system is completely separate from your current online account. You should be able to sign up with our facility with the same credentials with no issues, we can resend the link for you and if you’re still having trouble, please give us a call back and we will go through the motions together.

Regular Hours

Our regular hours of operation are Monday through Friday from 8:00 am to 6:00 pm, Saturday 8:00 am to 12:00 pm (boarding pick-ups and drop-offs ONLY), and Sunday 3:00 pm to 5:00 pm (boarding drop-offs ONLY). With the exception of Saturday, during these hours, we offer a full range of services, including consultations, daycare plus and canine training.

Holiday Hours

Daycare closures, hours of operation, and training class schedules will be impacted on, or around, any of the holidays listed below:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

Please be advised that all daycare plus, boarding pick up and drop off reservations will be automatically rejected through the pet management software for holidays when our office is closed.

Learn more in our Facility Policies.

Approved Payment Methods & Payment Expectation:

We require payment upon services rendered. Our accepted payment methods are Apple Pay, Discover, Mastercard, and Visa. Our office does not accept any other forms of payment. When reserving a package or making a deposit, payment can be easily made through our pet management software.

Please note that payment for reservations and packages must be made in full at the time of payment.

Packages or store credits purchased for Mainstay Resort daycare, boarding and training services can be used within 12 months of purchase, after which they will expire.

If you have any questions regarding our payment policy, please feel free to contact us.

Deposits:

Mainstay Veterinary Practice Resort requires payment in full for all bathing, boarding, consultation, daycare plus, grooming and training services upon reservation request, Please refer to our virtual pricing guide for any financial inquiries.

Read more about our Payment Policies.

Why the Temperament Evaluation Matters:

Unlike a brief meet-and-greet, our evaluation is a full-day drop-off experience. This gives your pet the time they need to settle into a new environment, explore new routines, and bond with our team away from the comfort of home.

This process is led by experts specifically educated in:

• Canine body language – recognizing the subtle cues that indicate comfort, stress, or excitement.
• Canine communication – understanding both verbal and non-verbal signals so we can advocate for what is truly best for your furry companion.

What to Expect:

A trained team of dedicated advocates monitors how your pet handles the transition while observing their temperament in a social setting.

You’ll receive an honest debrief of your pet’s experience, including photos so you can see exactly how their day went.

Scheduling:

• Drop-off between 8 AM – 11 AM (Monday – Friday)
• Pick-up any time after 4 PM (by 6 PM close).

How It Helps:

• By relaying exactly what your pet displayed throughout the day, we empower you to make informed decisions about their care.
• You have the autonomy to tailor daycare or boarding frequency to match your dog’s social battery and stamina.
• We help you recognize your pet’s unique needs to create the perfect introduction to our services.
• We work with you to align their home routine with our caregiving program, ensuring they feel safe, confident, and “at home” while they’re with us.

Our goal is simple: when your pet is away from home, they shouldn’t just be “staying” with us—they should be thriving in a program built specifically for them.

Mainstay Resort is dedicated to providing the highest quality of care to each of our guests, which begins with our carefully selected team of compassionate Training Apprentices. Before hands-on training can even begin, the Training Apprentices go through a rigorous course of virtual training covering the fundamentals of topics such as canine behavior, body language, and handling. Once virtual training is complete, the Apprentices are then under the supervision of our experienced Dog Training Specialist to ensure that they are not only comfortable with the duties of being a Dog Training Apprentice, but also fully equipped with the tools and knowledge for success every day.