Scheduling
- All appointment requests require approval.
- Once approved, you’ll receive a confirmation email.
- Appointments are required for:
- Daycare
- Boarding
- Training
- We Wash
- Walk-ins are welcome for the self-service dog wash only.
Tardiness & Pick-Up
Training, Classes, and Baths
-
- Up to 10 min late: No problem, you’ll still be seen.
- 10–20 min late: We’ll do our best.
- 20+ min late:
- Private Training: Subject to trainer availability.
- Group Classes: You may join, but you miss what you miss.
- Baths: May need rescheduling.
Payments & Deposits
- Payment is due at the time services are rendered.
- Daycare packages must be paid at purchase.
- Accepted payments: Apple Pay, Discover, Mastercard, Visa, American Express.
- Deposits required for boarding and training.
Dress Code
- All dogs must arrive with leash and collar.
- Collars must fit properly (not too tight/loose).
- Disposable ID collars will be used during the stay; personal collars removed.
- Cats are not required to wear collars.
Health Requirements
General
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- Pets must be in good health and free from contagious illness.
- Pets with respiratory symptoms (coughing, discharge, etc.) will not be admitted.
- Any illness developing during the stay will result in isolation and owner notification.
- Pets must be current on flea/tick prevention.
- Guests with fleas/ticks will be treated by our veterinary team at the owner’s expense.
- Pets with chronic conditions (diabetes, seizures, heart disease, etc.) may require a veterinary exam within 30 days of boarding.
- We do not board diabetic pets.
- Post-surgery pets must have sutures/staples removed and be fully healed before booking.
Canine Requirements
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- Age: Must be over 6 months for daycare/boarding. Dogs over 12 years require a recent veterinary exam (within 1 month).
- Spay/Neuter: Required for daycare.
- Vaccines & Diagnostics:
- Rabies
- Distemper*
- Leptospirosis*
- Bordetella
- Influenza (H3N8/H3N2)
- Negative fecal test every 6 months
- Puppies under 6 months: grooming allowed after 2 distemper vaccines; all vaccines required by 6 months.
- *Denotes series — must be fully completed before attending.
Feline Requirements
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- Vaccines & Diagnostics:
- Rabies
- Distemper*
- Negative fecal test every 6 months (one per multi-cat household if submitted together)
- 1 lifetime FeLV/FIV negative test
- *Denotes series — must be fully completed before attending.
- Vaccines & Diagnostics:
Medical Care
- In case of illness or injury, pets will be treated by our on-site veterinarians.
- Extensive care will be referred to VCA Southpaws.
- Owners are responsible for all medical costs.
Behavior & Safety
- All pets must be non-aggressive toward people and animals.
- Owners must disclose any history of aggression or threatening behavior.
- Dogs must complete a behavioral consultation.
- Pets may not exhibit resource guarding around food, water, or housing.
- Guest dismissal: Any pet posing a danger may be dismissed from group activities.
- Rest Time: Daily rest periods are built into group activities. Rest helps prevent overstimulation, stress, and unhealthy behaviors.
Tours
- Tours available by phone (703) 250-4588 or email resort@mainstayvet.com.
Business Hours
- Monday – Friday: 8:00am – 6:00pm
- Saturday: 8:00am – 12:00pm
- Sunday: 3:00pm – 5:00pm
Holiday Policies
- Boarding reservations will incur an added holiday rate per night for any of the days listed below:
-
- New Year’s Day
- Easter
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Pictures and Social Media
- Photos and/or videos of your pet may be taken during their stay at MVP Resort.
- Images may be used for promotional purposes on our website and social media platforms.
- If you prefer your pet not be featured, please notify us in writing.
